Frequently Asked Questions

Yes, Grumpy Gear Co ships internationally. For shipping rates, delivery estimates and destination information, please refer to our Shipping & Delivery page. If you need further assistance, contact our support team.

To request a shipping address change, email info@grumpygear.co within 1 hour of placing your order. Include your order number and the correct shipping address. Address changes are not accepted after this window.

Once your order has shipped, you'll receive a confirmation email with your tracking number and a link to follow your delivery. You can also check your shipment's progress anytime through our Track Your Order page by signing in with the email address used for your order.

If your order hasn't arrived as expected, start by checking the latest updates on our Track Your Order page. Tracking information can sometimes take time to refresh. If your delivery is overdue or you need assistance, contact us at info@grumpygear.co with your order number and we'll help you look into it.

We accept major credit cards, including Visa, Mastercard and American Express, as well as PayPal. Additional secure payment options are available at checkout.

Orders are dispatched within 1–2 business days. Standard shipping typically takes 8–14 business days after dispatch, depending on your location and selected shipping method.

Delivery estimates exclude customs and clearance delays. For more information on shipping options and delivery timeframes, see our Shipping & Delivery page.

You can request a return within 30 days of delivery. Items must be unused, in their original condition and packaging. Return shipping is arranged and paid for by the customer.

For return instructions, eligibility requirements and refund details, see our Refund Policy.

If you'd like a different item, you may return your original purchase in accordance with our Refund Policy and place a new order.

If your item arrives faulty, damaged or incorrect, we'll help you resolve the issue. Please refer to our Refund Policy for the return process and next steps.

Cancellation requests must be submitted within 1 hour of placing your order. To request cancellation, email info@grumpygear.co with your order number.

Orders cannot be cancelled or amended after this period. For cancellation and refund conditions, please refer to our Terms of Service.